AEGIS-SECURITAS
AEGIS / Frequently asked questions

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What can AEGIS OS do? How does a project begin? What matters for data and integrations? Find answers to help you decide.

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AEGIS OS & plansModules, getting started and custom solutionsProjects & collaborationFrom the first conversation to deliveryTechnology & securityData, access and ongoing operations
Frequently asked questions

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AEGIS OS & plans

What can I do with AEGIS OS?

Manage CRM customers, customer bookings, internal events, tasks and projects. Structure business data in Smart Records, store files in Cloud and manage Shopify orders and products. Business adds invoices, HR, ready2order prices and automation; Enterprise adds AI data. Access depends on roles and configured connections.

How do appointments and the team calendar differ?

The appointment system handles customer bookings, availability, breaks, waiting lists, customer requests and statuses including completion and no-show. The separate team calendar organises internal events and invitations with their own visibility.

Can we manage Shopify orders directly?

After authorising the shop and required scopes, view orders, product images and order values; approve processing, edit products and variants, and use supported shipping and tracking actions. Processing approval does not change payment status. Provider and shop settings remain in Shopify.

What does ready2order provide?

Search the connected catalogue for products, prices, article numbers and barcodes, with available images and data freshness. Manually approve product reconciliation with Shopify. This is a price and product workspace, not a checkout system.

How do Smart Records and Cloud help?

Smart Records structures customer and specialist data using templates, tables, links and history. Shoe retailers can use measurement and shoe tables. Cloud provides folders, uploads, previews, favourites and trash within the permitted company and user context.

What can I automate?

Configured triggers, conditions and actions connect supported bookings, customers, tasks, projects and other workflows. Review and simulate drafts, inspect published execution history and add approval steps. Available actions depend on plan and setup.

Which information can AI use?

Approved sources and supported company data available to the user, with relevant citations and access controls. Long datasets are read in structured parts and relevant evidence is selected for each answer. Provider limits may restrict history. Not every question has reliable evidence; changes require the designated approval.

Can I import existing data?

Supported workflows import CSV or XLSX with mapping, preview and validation. Available import paths depend on module and permissions; the administrative Import Center needs specifically enabled access. Larger migrations and special formats are agreed separately.

How do I purchase AEGIS OS?

Subscribe to Core, Business or Enterprise online: create an account, verify email, enter company details and pay through Stripe. Manage your plan and available billing actions in Subscriptions. Monthly and annual billing are available; custom development is agreed separately.

Can every employee see all company data?

No. Roles, module permissions and protected records restrict access. Staff can be authorised to manage appointments or shop orders without automatically accessing administrative AI analysis, billing or other confidential data. Configure permissions for your team.

Services

Which services does AEGIS offer?

We focus on AEGIS OS, online stores and e-commerce, software and apps, AI and automation, consulting, and Managed IT. The scope is tailored to your needs.

Do you support online stores and e-commerce?

Yes. We plan and build stores and support suitable workflows and integrations. Platforms, payment services, recurring fees and technical responsibilities are defined in the offer.

Do you develop custom software and apps?

Yes. Examples include business applications, customer portals and web apps. Requirements, supported devices, integrations and maintenance are defined for your project.

What does Managed IT include?

The agreed scope may include support, maintenance, monitoring and operational assistance. Availability, response times and responsibilities follow the offer or service agreement.

Projects & collaboration

How do we start working together?

We discuss your starting point and goal, clarify requirements and agree the next steps. Implementation begins on the basis of agreed services.

Is the initial consultation free?

The initial consultation is free and non-binding. Further consulting, analysis or implementation is agreed separately.

What does a custom project cost?

Pricing depends on requirements, scope, integrations and ongoing operations. You receive a specific offer that accounts for external platform or licence costs.

How long does implementation take?

This depends on scope and the content, access and approvals needed. We agree realistic steps and dates once requirements are sufficiently clear.

Technology & security

How is privacy addressed?

Privacy is assessed for each service, including responsibilities, necessary data, access, storage and processing agreements where applicable. Legal information and subprocessors are available through the Trust Center.

How are access and permissions managed?

Access should be limited to necessary tasks. Roles, company assignment and required permissions are defined for the modules and connections in use. Do not send passwords or secret keys through the public contact form.

Can existing data be migrated?

Migration depends on the source system, available exports and data quality. Formats, field mapping and possible duplicates are reviewed first. Scope and process are agreed before existing data is changed.

What happens during an outage?

Reporting channels, monitoring, backups and recovery depend on the agreed service. Binding response times and availability follow the contract or SLA.

Where can I find cookie and storage information?

The information explains necessary storage and optional services. You can change consent at any time through the cookie settings in the footer.

Account & support

A verification email has not arrived. What can I do?

Check your address and spam folder. Request another email if that option is available. If nothing arrives, share the affected address and approximate time with us, never your password or verification code.

I cannot access my account. What should I do?

Check your email address and use the password reset option on the login page if needed. Contact us with a short error description if recovery does not work.

Where can I find contract information?

Prices and scope follow your contract and the terms displayed at purchase. For billing or contract questions, tell us the relevant company or account email.

Contact

How can I reach AEGIS?

Use the contact form or email [email protected]. Describe your request clearly and provide a way to reach you.

Do you work outside your region?

AEGIS-SECURITAS is based in Niedernberg, Bavaria. We work with clients across Germany. Remote meetings and any on-site services are agreed for each project.

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