A fixed contact
Understand IT requests and existing systems together.
All servicesManaged ITYour everyday IT.
Your everyday IT.
Clearly supported.
A fixed contact, clear responsibilities and support within an agreed scope. We help organise IT requests and build support that fits your business.
A clear scope
Agree services, support time and additional work transparently.
Documented handling
Record requests, decisions and next steps.
Getting started
Managed IT Basis. Clearly defined.
A basic package for recurring IT questions. Additional tasks are assessed and agreed before implementation.
Included in the basic package
- A fixed contact
- Monthly system status check
- 30 minutes of remote support per month
- Documented handling
Agreed separately
- Additional support time and projects
- Maintenance, backups and continuous monitoring
- On-site work, hardware and licences
No 24/7 on-call service or emergency coverage in the basic package. Response times and extended services require separate agreement.
What support do you need?
Support that fits your situation.
Three common starting points. Actual service scope is agreed together.
Create a clear starting point.
You have no internal IT team or want to organise responsibilities. We assess the situation and suitable support.
- Identify systems and contacts
- Agree reporting channels and access
- Define scope and responsibilities
Set up support
- 01Assess situation
- 02Agree support
- 03Start collaboration
Possible services by agreement
IT support tailored to your needs.
These are possible services, not automatic inclusions in the basic package. Scope and costs are agreed separately.
Contact & support
Assess systems, responsibilities and recurring requests together.
Remote support
Handle questions and incidents within agreed time and scope.
Maintenance & updates
Plan updates, time windows and responsibilities separately.
Monitoring & backups
Agree services to monitor, backups, checks and response procedures.
Users & devices
Support account changes, permissions and devices within commissioned scope.
Technical changes
Plan purchases, transitions and larger changes as separate projects.
Clear responsibilities
Understand how your IT is used first.
Workstations, applications and providers depend on each other. We clarify contacts, access and scope before support starts.
- Identify systems and providers
- Authorise necessary access
- Record tasks, ownership and extra work
Clearly agreed
Know who handles what.
Service scope
Define included tasks, support time and additional services.
Access & approval
Access and changes follow the agreed and authorised scope.
Documentation
Keep requests, handling and necessary next steps understandable.
Starting together
From the first call to organised support.
- 01
Discuss needs
Assess the starting point, contacts and support required.
- 02
Define scope
Agree services, time, access and reporting channels.
- 03
Start support
Collect system information and necessary authorisations.
- 04
Review needs
Handle requests and agree additional work in advance.
Keep plans and extra services transparent.
Current prices and scope are on the Managed IT Basis pricing page. Additional time, projects and operational services are agreed first. Hardware and external licences are not included by default.
FAQ
Questions about IT support.
What is included in Managed IT Basis?
A fixed contact, monthly system status check, 30 minutes of remote support per month and documented handling. The current offer and agreed terms apply.
Are you available around the clock for emergencies?
The basic package includes no 24/7 on-call service or emergency coverage. Availability, response times and extended coverage require separate agreement.
Are maintenance, monitoring and backups automatically included?
No. Ongoing maintenance, monitoring, backups and recovery checks require separately agreed scope, responsibilities and costs. A monthly status check does not replace them.
What if the included support time is insufficient?
Additional work is clarified and authorised before starting or continuing. Billing, time allowances and conditions follow the offer or contract.
Are on-site work, devices and licences included?
No. On-site work, hardware, software licences and larger projects are not included by default and are offered separately.
Can existing systems and providers stay?
We assess your environment, supportable systems and boundaries with other providers. Access and technical prerequisites are clarified before takeover.
How should your IT be supported?
Tell us about your systems and required scope. Together we will assess suitable support.
Discuss IT supportFree, non-binding initial consultation.